Privacy Policy

Effective Date: September 22, 2026

Trails End Mobile Home and RV Park ("Trails End," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit www.trailsendmobilehome.com, rent a space or home with us, make a payment, contact us, or receive text messages from us.

Information We Collect

We may collect the following information when you provide it to us or use our services:

Contact information such as your name, mailing address, email address, and mobile phone number.
Rental and account information such as your rental details, space or unit number, move-in and move-out dates, vehicle or RV information, and emergency contacts.
Payment information processed through our secure third-party payment processor. We do not store full credit card or bank account numbers on our website.
Messages and inquiries you send us through our contact form, email, phone, or text.
Basic technical information such as IP address, browser type, and pages visited, collected through cookies and similar technologies to operate and improve the website.

How We Use Your Information

To process reservations, rental agreements, and payments.
To manage your account and provide customer service.
To send account-related notices such as payment reminders, receipts, late notices, maintenance updates, and park announcements.
To respond to your questions and requests.
To send text messages you have agreed to receive (see "SMS/Text Messaging" below).
To operate, secure, and improve our website and services.
To comply with legal obligations and enforce our rental agreements.

How We Share Your Information

We do not sell, rent, or trade your personal information. We only share information with trusted service providers who help us operate our business (for example, our property management software, payment processor, and messaging provider), and only as needed to provide those services to you. We may also disclose information when required by law, to protect our rights or property, or in connection with a sale or transfer of the park.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

SMS/Text Messaging

If you provide your mobile phone number and opt in, you agree to receive text messages from Trails End Mobile Home and RV Park regarding your account, including payment reminders, receipts, rental and reservation updates, maintenance notices, park announcements, and responses to your inquiries.

Consent: You may opt in by checking the SMS consent box on our website forms, by agreeing to text messages in your rental agreement, or by texting us first. Consent to receive text messages is not a condition of renting or purchasing any goods or services.
Message frequency: Message frequency varies based on your account activity.
Costs: Message and data rates may apply.
Opt out: Reply STOP to any message at any time to stop receiving texts. You will receive one final message confirming you have been unsubscribed.
Help: Reply HELP for assistance, or contact us at (928) 337-1424 or prestonsmith543@gmail.com.
Carriers: Mobile carriers are not liable for delayed or undelivered messages.

Cookies

Our website may use cookies to remember your preferences, keep you signed in to your tenant account, and understand how the site is used. You can disable cookies in your browser settings, but some features of the site may not work properly.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. Payments are processed over encrypted connections by our payment processor. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Data Retention

We keep your information for as long as needed to provide our services, maintain our business records, and meet legal, tax, and accounting requirements.

Your Choices and Rights

You may request to review, update, or correct your personal information, or ask us to delete information we are not required to keep, by contacting us using the information below. You may opt out of text messages at any time by replying STOP, and out of emails by using the unsubscribe link or contacting us.

Children's Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Third-Party Links

Our website may link to third-party sites, such as our online payment portal or maps. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

Contact Us

If you have questions about this Privacy Policy or our text messaging program, please contact us:

Trails End Mobile Home and RV Park
2375 West 5th South
Saint Johns, AZ 85936
Phone: (928) 337-1424
Email: prestonsmith543@gmail.com